Frequently asked questions

Cyberhall is a SaaS platform combined with advisory services, specialized in cybersecurity and IT governance. We guide companies through the entire path to compliance with major European and international regulations (such as NIS2, GDPR, DORA and ISO 27001), turning legal obligations into simple, continuous and traceable processes.

The Cyberhall platform is designed to be intuitive and to guide you independently through the management of compliance requirements. For the more complex or strategic steps (such as managing audits or adapting to new directives like NIS2), our experts work directly alongside your IT, Legal team or DPO, turning theory into practical action.

The platform natively integrates the technical and organizational controls required by: - NIS2 Directive: For managing supply chain security and incident notification. - GDPR: For personal data protection and processing register management. - DORA Regulation: For digital operational resilience in the financial sector. - ISO/IEC 27001 Standard: For implementing an Information Security Management System (ISMS).

Cyberhall generates executive reports designed to turn security from a cost into a business value. The reports translate compliance status into clear metrics on revenue protection, business continuity and return on investment (ROI). This gives the CEO and the Board full visibility to make strategic decisions and demonstrate maximum reliability to clients and stakeholders.

Through the Audit and Reporting module, the platform continuously collects digital evidence. When an inspector or external auditor arrives, Cyberhall allows you to export a complete, traceable and up-to-date documentation package, eliminating the last-minute rush and pre-audit stress.

The Cyberhall Dashboard centralizes and simplifies compliance through five integrated operational modules, designed to guide the company through every stage of the journey: 1. Identity and Onboarding: Clearly maps roles, assets and company access, ensuring that only the right people have the right permissions. 2. Documentation & Policy: A dynamic library with ready-to-use templates to manage the entire lifecycle of procedures and regulations, always up to date with the latest directives. 3. Task Management: Your control center for assigning and tracking remediation actions, with transparent deadlines so nothing is left to chance. 4. Audit and Reporting: Automates the collection of digital evidence and generates, in just a few clicks, technical reports for auditors and strategic summaries for the CEO and Board. 5. Awareness and Training: Reduces human risk through ongoing training programs and phishing simulations, ensuring compliance with legal training obligations.

The Awareness and Training module turns staff into the company's first line of defense. Instead of generic courses, it plans ongoing training paths based directly on your organization's actual procedures and detected events. This approach ensures compliance with legal obligations and gives the Board traceable documentation to demonstrate full fulfillment of training duties to auditors.

Yes. Through the Documentation & Policy module and our specialist support, we provide a complete library of templates, policies and procedures already designed to meet the requirements of the NIS2 Directive (as well as GDPR, DORA and ISO 27001). We guide you step by step in customizing the documentation to fit your company's real operations, keeping it always ready and up to date for inspectors.

Cyberhall includes a Managed SOC service active 24 hours a day, 7 days a week, 365 days a year. Our analysts continuously monitor your infrastructure to detect, analyze and block threats in real time before they cause damage. In addition, the evidence collected by the SOC flows directly into the Compliance Dashboard, turning operational protection into traceable audit evidence.

No, not at all. Cyberhall is designed to integrate natively with the tools and EDR solutions already in place at your company. We don't ask you to replace the technology investments you've already made: we connect to your existing systems to collect data, strengthen monitoring with our 24/7 SOC, and correlate information for regulatory compliance.

We integrate smoothly with your processes and with your IT team (whether internal or external). Cyberhall acts as a security and compliance amplifier, working alongside your team without overlapping or creating duplication. We share security alerts detected by the 24/7 SOC and provide IT with clear operational guidelines to keep the infrastructure protected and always compliant with regulatory standards.

A standard MDR (Managed Detection and Response) service on the market operates almost exclusively through ticketing or web portals, handling threats in a mostly automated or impersonal way. Cyberhall combines technology with direct human contact, available 24/7/365, and compliance: - Direct Phone Line Active 24/7/365: If you need help, you don't have to open a ticket and wait. You can call our SOC/Response team directly, available around the clock, to speak immediately with an expert analyst. - Active Response and Containment: We isolate and neutralize threats in real time to protect your operations. - Regulatory and Audit Integration: Every incident and every handled call flows into the Compliance Dashboard, turning technical intervention into the official evidence required by NIS2, GDPR or DORA for audits and company leadership.

SOAR (Security Orchestration, Automation, and Response) is the intelligent engine behind Cyberhall's Advanced Automation. It connects natively to your company systems (firewall, EDR, email, cloud, etc.) to perform three key tasks: - L2 Analysis and False Positive Reduction: Uses dedicated AI Agents and Data Enrichment algorithms to enrich context data and emulate the analysis of a Level 2 SOC Analyst. It automatically filters out 'background noise' and eliminates false positives. - Instant Response and Containment: Runs automated playbooks to neutralize and isolate attacks in a very short time, leaving detailed management to our 24/7 SOC (always reachable by phone as well). - Compliance Automation: Automatically logs and tracks every containment action and AI-enriched event, turning them into digital evidence and incident reports.